Refund policy

Last Updated on: 26 February 2026

Return & Replacement Policy
At Divinelane Private Limited, we value your trust and strive to ensure a transparent and fair shopping experience. This Refund Policy outlines the terms under which returns, replacements, and refunds will be processed for purchases made through our website http://divinelane.co However, due to the nature of the products, we implore you to kindly refer to the below-mentioned policy before requesting a return/exchange and/or refund.

Return & Exchange Policy
While we want to ensure you are satisfied with your purchase, we cannot guarantee that each request for return/refund and/or exchange will be accepted by us. We reserve the right to refuse and/or deny any such request if it is not aligned with the below-mentioned conditions.

Customers may request a return, refund, replacement, and/or exchange within one weeks, 7 days, from the date of delivery/purchase. Any request raised after this timeline may not be accepted. All return, refund, and/or exchange requests will be reviewed and approved at our discretion, subject to the product condition, eligibility, and applicable policy terms.

Eligibility: Returns or exchanges are only accepted if your order is damaged during transit or if you received an incorrect product.

Note - The Customer acknowledges and agrees that, due to the nature of the products, the Company requires videographic proof to process any return or exchange request. This videographic evidence is mandatory for the Company to internally evaluate the condition of the product and make an informed decision regarding the return or exchange request. Failure to provide such proof, as requested, will render the Company unable to process the return or exchange request. The Customer agrees that the submission of the required video is a prerequisite for the consideration of any return or exchange, and without it, no further action will be taken by the Company.

Timeframe: Requests for a refund or exchange must be made within fifteen (15) days of receiving your product. The item must be returned in its original condition with its original certification and packaging intact. Any tampering with the product and/or its certifications will be cause enough for us to deny your return request.

Exchange Policy: If you wish to exchange a defective or damaged item, you must contact us within 30 days from the date of receipt. Exchanges are subject to availability, and all items must be returned in their original condition, including packaging and tags, if applicable.

Exclusions: Returns and exchanges will not be accepted after the 15-day period for returns and the 30-day period for exchanges.
We at Divinelane take utmost pride in serving the best products, however, should you have any doubts regarding the quality of the product, we implore you to kindly get the product verified for authenticity at a Government gemological institute (ISO certified or internationally reputed). If any gemstone is proven to be synthetic or artificial by such an institute, you are entitled to a 100% refund, return, or exchange as you deem fit.

Note - Please note that courier charges, VAT, and duties are non-refundable on any product you wish to return and/or exchange. The Company will not arrange for any pickup in case of any return/exchange. All charges including shipping charges for such return/exchange shall be borne by you and cannot be claimed, adjusted, or issued as a credit note from our end.

No Subjective Dissatisfaction Refunds
No refunds, exchanges, or returns shall be provided based solely on a customer’s subjective dissatisfaction with the product, including variations in colour, size, weight, natural inclusions or perceived energy effects, collectively Natural Product Variations. Natural Product Variations do not constitute defects.

Rudraksha Certificate
Rudraksha returns/exchanges will only be processed if accompanied by an original certificate from a government-approved gemological laboratory, verifying defect/damage from transit.

Cancellation Policy
Once order placed, it cannot be cancelled. If the order is pending pickup, buyers may request changes or exchanges of equivalent value at Divinelane’s discretion.

Categories Not Eligible for Return (Unless Damaged)
Please note that returns are not possible for the following categories unless the product is damaged:
• Customized Jewelry
• Beads Bracelets
• Rudraksha
• Crystal Trees
• Rakhi
• Products received exactly as ordered
• Gift Cards

Note - Due to the intrinsic nature of the products we sell on the website and the likelihood of these products being exchanged with fake/low-quality counter products, we cannot accept any return requests for such products. Please note personalized rings/jewelry/bracelets or any kind of wearable made with a specific fitting size for a person cannot be returned.

Refund Process
If your return request is approved, then your refund will be processed and credited to your credit card or original/source method of payment within 10-12 working days, subject to unforeseeable delays from bank processes and/or public holidays, if applicable.
Once your return is received and duly inspected by our team, we will notify you of the approval or rejection of your refund based on our internal inspection.

Exclusions for Returns or Exchanges
The Company shall not accept returns or exchanges for the following reasons:
• Change of Mind: If the Customer simply dislikes the product or no longer wishes to retain it.
• Minor Flaws or Packaging Issues: If there are minor imperfections or issues with the packaging that do not affect the functionality or quality of the product.
• Slight Color or Size Variations: If there are slight differences in color or size from what was perceived during the purchase, such variations may occur due to factors such as lighting, screen resolution, or manufacturing tolerances.
The Customer is strongly encouraged to carefully review the size chart and product descriptions prior to making a purchase to ensure that the correct size and specifications are selected. The Company shall not be liable for any issues related to sizing or color discrepancies that are within normal and acceptable variations.

Cancellation Policy
The Company strives to provide the best experience for its customers. However, once an order is placed, cancellations are not permitted under any circumstances.

Late or Missing Refunds (if applicable)
If you have not yet received your refund, we kindly request that you first verify your bank account for the transaction. If the refund is not reflected, please contact your credit card company, as it may take additional time for the refund to be officially posted due to factors beyond the Company’s control.
After checking with your credit card company, we advise you to contact your bank to inquire about the status of the credit for the refund. If, after completing the above steps, you still have not received your refund, please contact us for further assistance.
If you face delays or discrepancies in your refund, please contact our Grievance Officer.

Sale Items (if applicable)
All items marked as "Sale" or purchased at a discounted price are final sale. These items are not eligible for return, exchange, or refund under any circumstances. By completing the purchase of a sale item, you acknowledge and agree that the sale is final.

Refund Policies in International Orders (Outside India)
In the event of an issue with the delivery of an international order, we will process a refund to the original payment method within 40 to 45 days. This refund policy applies exclusively to international orders. Please be advised that we are not responsible for any custom charges, duties, VAT, etc. that your country may be charging as these vary on a case-to-case basis and are beyond our control. Refunds will only be processed upon receipt of the returned items.